Support
Contact: write to us at hello@markmyhours.com. Briefly describe what happened and name your device and the version of its operating system.
Frequent questions
Who can see my data?
Nobody but you. Not even us. Your times and workplaces stay only on your phone. There is no account, no server and no advertising, so nobody reads along. You pass on your timesheet yourself, when and to whom you want.
Does it work when the app is closed?
Yes. Your phone wakes Mark My Hours as soon as you enter or leave a workplace. For that the app needs location access “Always”. It only checks whether you are at one of your places and never stores routes.
What if the phone stops too early or too late?
Every automatic start and end is listed in the day's timeline. One tap on “Correct time” is enough, and the recorded time is never lost.
Is the timesheet enough for my employer?
It contains date, start, end, breaks, net time, place, balance and signature lines. Whether your employer accepts it is up to them. If in doubt, just ask.
Does Mark My Hours run on iPhone and Android?
Yes, on both. You find the app on the App Store and on Google Play, with the same trial and the same price.
If the clock does not start by itself
- Set location access for Mark My Hours to “Always” and keep precise location turned on.
- Allow notifications, so you can confirm start, break and end.
- On Android: exclude Mark My Hours from battery optimisation, otherwise the system sometimes reports your arrival late.
- Check that the workplace sits in the right spot on the map. A slightly larger radius helps in buildings with poor reception.
Restore purchase
New device or reinstalled the app? Open the app's settings and tap “Restore purchases”. The purchase is tied to your Apple ID or your Google account.
Privacy
Everything stays on your device. Details are in the privacy policy.